Heather was very helpful and choice of cars was outstanding. I will use this location for all my business and personal travel!
I picked up a rental the day before my wedding for wedding transport and honeymoon trip. The SUV I rented began shaking as soon as I got on the highway. We made it through the wedding and called the following morning to report and exchange vehicles and was told by the woman working that day she really didn't think she could do anything , and to check the airport. I asked her if she could do that and let me know. Reluctantly she agreed and called back to say she could have another SUV around 1pm . We told her we would be there. 1:07 pm we arrive at the location and she was very agitated and said that we were late. She had a nasty attitude and acted as if we were a big inconvenience to her. As my husband went down the street and put gas in the first vehicle this woman told me I should rethink my marriage. Handed me the keys to the new rental , put me out in the rain and locked the door and left without checking the first SUV. We move our stuff into the second SUV , intending on leaving directly out on our honeymoon and immediately noticed the second SUV pulling violently to the right. From there we drove directly to the airport hoping for better help at the Budget location there. We did finally get a safe rental. At this time we missed a whole day of travel and lost out on the first day of our hotel as well as time money for hotel and gas. We did call and make a report to customer service who said they would give us 30$ credit and told up to speak with the original office we initiated the rental at when we return.. We returned from our trip and returned the third rental to the same rude woman that we had encountered told me there wasn't anything she could do and to call customer service. After wasting another hour on the phone with customer service , they basically said she lied. The woman gave me a business card for the agency CEO of that location , Heather Dunlap, whom I have called several times with no answer, Still out a day of hotel expenses , gas money and time.
Great customer service...in and out, wonderful vehicle experience too.
Heather has taken great care of us for many years.
This is my favorite place to rent cars! The staff are all friendly and helpful, knowledgeable and efficient. The selection of cars is very good, and they are always clean and ready to go. Give them a try!
Avis Car Rental is a US Car Rental based in Upper Arlington, Ohio. Avis Car Rental is located at 1917 Northwest Blvd, Upper Arlington, OH 43212, USA.
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